Gorgias email authentication

Ecommerce-focused helpdesk.

Gorgias relays through Mailgun, so this include chains to mailgun.org.

SPF record

Add Gorgias to your domain's SPF record with this include:

include:_spf.gorgias.io

A complete record for a domain sending only through Gorgias:

v=spf1 include:_spf.gorgias.io ~all

What it costs you

6 of your 10 DNS lookups. The include: itself costs one, and Gorgias's record chains to 5 more. Behind it are 30 IP ranges.

At 6 lookups this is an expensive include. If your record is near the limit, this is one of the first places to look — see too many DNS lookups.

Live record

This is what _spf.gorgias.io published when this page was generated:

v=spf1 include:mailgun.org -all

DKIM

Enable DKIM inside Gorgias and publish the selector record it generates. DKIM matters more than SPF for deliverability, because a DKIM signature survives forwarding while SPF does not — see how selectors work.

DMARC

Neither SPF nor DKIM protects the address your recipients actually see until DMARC ties them to it. Once Gorgias is authenticating, publish a DMARC record — start at p=none with a reporting address and tighten from there.

Generate a DMARC record →

Check it worked

DNS changes take minutes to hours to propagate. Once published, run the domain through the checker — it resolves the full include chain and reports the real lookup count.

Official documentation

Gorgias setup docs →